Having clients pleased or fully satisfied is one of the key factors to achieve success in business. Any organization that wants to understand what their customers think about their product, service or brand needs to do a satisfaction survey. A customer satisfaction survey provides you with the necessary tools to create your customer satisfaction survey.
A satisfaction survey is an empirical study to determine the degree of satisfaction of the respondent. It is the most economical and efficient method of obtaining information from customers. Satisfaction surveys are used to make decisions based on quantitative information obtained through a questionnaire.
The Customer Satisfaction Survey is an online service through which clients share their opinions and ideas directly with the administration or with the management of the company. In this sense, the survey is under the control of the company, this is because it is necessary for the growth of the company, that the client shares his opinions and ideas about the service, the product, the attention given, the presentation of the packaging, among other aspects
Mcdvoice @ www.mcdvoice.com McDonald’s Survey
In the same way, the customer satisfaction survey will be useful both for the company and for the clients. By conducting the survey, the management of the companies can know how they are working and can know where they are missing to fully meet the needs of the client. These satisfaction surveys are being used by a wide variety of companies for this way of knowing what their customers say about their services and their products. This survey helps small businesses as well as large companies. This is because it helps companies to better understand the concerns, needs and desires of the client regarding their products and services.
Taking into account the benefits of conducting a survey of customer satisfaction by a company, the company named MC Donald decided to conduct its own customer satisfaction survey called MCDVoice. This survey was conducted mainly in the Mc Donald of Canada but eventually expanded to other countries where Mc Donald’s store was located. In this sense, the purpose of Mc Donald’s company conducting a customer satisfaction survey is necessary in order to identify dissatisfied customers and improve as a company in order to satisfy said customers.
To know if McDonald’s is doing things right or wrong, they need to know what customers are saying. This is the reason why the restaurant chain is conducting the survey. It should be noted that to participate in the survey, it is necessary to meet a series of requirements such as:
- A mobile device or a computer
- Internet access.
- A valid McDonald’s receipt with an invitation to conduct a survey.
- Being over 18 years
If the aforementioned requirements are met, you can participate in the customer satisfaction survey of the company called MC Donald. Now to participate in Mc Donald’s customer satisfaction survey, we must follow the following steps:
- Go to the McDonald’s Customer Satisfaction Survey site
- Choose your preferred language according to the region where you are
- Enter the information from your McDonald’s receipt, information such as store number, KS number, and date of visit, time of visit, order and amount spent.
- Think about your most recent visit to McDonald’s and answer all the survey questions based on your experience that day.
- Answer all questions with sincerity.
- When you finish the customer satisfaction survey, you will receive a validation code that you can use to redeem the special offer printed on your receipt.
- Write the code you receive on your receipt and use it to redeem the offer. However, remember that the offer expires 30 days after the reception date and is valid at McDonald’s participants. Remember that you cannot sell or transfer the offer
The MCDVoice platform is Mc Donald’s platform where customers can share their opinions and ideas about the different products and services offered by Mc Donald, in this sense the positive comments are received by the company as a sign of gratitude to continue working in this perspective and if the comments are negative, the company takes it as a problem that needs to solve and improve their products and services. The company makes the necessary changes in its service and its products to satisfy the needs of the client in view of a negative comment.
In this regard, we must also remember that the company known as Mc Donald is a company that is considered one of the largest chains of fast food restaurants in the world. This is because it has more than 30,000 stores throughout the world and has branches in more than 120 countries around the world. According to a study, daily at the company called Mc Donald are served on average 68 million people daily. The company Mc Donald was founded in 1940 in the city of San Bernardino in California in the United States. The founders of the restaurant are Richard and Maurice McDonald. This company has offices in many cities in the United States, but its headquarters are considered to be surveyed in Illinois.
In the same way, it is worth noting that Mc Donald over the years became the first chain of restaurants worldwide, this is due to the expansion that the company had since it has more than 30,000 stores around the world. In addition to this, the company is considered a company that offers a wide variety of products such as hamburgers with cheese, hamburgers of meat, chicken burgers, fries, soft drinks, fruit smoothies, desserts and a variety of products made with chicken.
According to the aforementioned on what are a survey of customer satisfaction and the history of the company called Mc Donald, now we are going to talk about how you can participate in the survey of customer satisfaction of the artist named Mc Donald. The Mc Donald customer satisfaction survey called MCDVoice helps improve the company, because thanks to the comments and opinions of the client, the company can grow and update its menu items.